Membership FAQs

When can I use my Bring-A-Friend passes that come with my Gold Membership?

We are now offering (2) free one-time-use Seasonal Bring-A-Friend passes. You can use the first one during the first 6 months of your Membership and your second the following 6 months. You will receive (2) Seasonal Bring-A-Friend passes per adult or child Gold Membership purchased.

There are also special days throughout the year which allow you to bring friends free of charge. You will be notified via email of these days.

What are the differences between Regular and Gold Memberships?

Both Memberships provide excellent value with unlimited visits to Adventure Aquarium and more access to special Members-only events and discounts.

For just $15 more than a Regular Membership you can be a Gold Member! You will receive a coupon sheet valued at $50 for just $15 more than a Regular Membership. You will receive coupons for 20% off The Gift Shop, H20 Photo and Feeding Frenzy Café as well as many other benefits you can find here. In addition to these discounts, you will also receive (2) Seasonal Bring-A-Friend passes with each Gold Membership purchased.

Is there a discount for guests who accompany me to Adventure Aquarium?

Yes, each guest you bring to Adventure Aquarium will receive a $4 discount off of their general admission ticket. This discount applies to all of your guests. Just present your Membership ID at the Will Call Ticket Window at the Box Office.

How much is parking for Members?

Yes, we still offer discounted parking for Members. Before you exit the Aquarium after each visit, please go to the Information Desk and present your Membership card. You will receive your discounted parking voucher. Upon your exit from the parking lot, present the voucher to the parking attendant and your parking will be discounted.

What do I do if I lose my Membership card?

On the day of your visit, please go to the Will Call window to receive your temporary day pass for admittance to the aquarium. To replace your card, go to the Information Desk in the lobby to receive a voucher for a new pass. A $5 replacement fee is applicable after your first lost card.

When does my Membership expire?

Your Membership will expire one (1) year from the end of the month you redeem it. For example, if you purchase your Membership on November 15, 2016, it will be valid until November 30, 2017.

Is each Membership specific to one person?

Yes, these Memberships are for individual people. When you purchase your pass you will be asked to take a photo that will go on your Membership card. Memberships are non-transferable and there can only be one person named to each Membership.

How will I know about Members-only events?

When you sign up for a Membership you are asked for your email address. We will email you with invitations to our Members-only events held throughout the year. There is also a Monthly Newsplash that will update you on special events, new exhibits and animal updates at Adventure Aquarium.

How can I purchase a Membership?

Memberships can be purchased online here, over the phone at 1-844-474-FISH (3474) or in-person during your next visit.

How will I receive my Membership ID card?

When you arrive at Adventure Aquarium, you will receive a voucher for each of the Memberships you purchase. Once you are inside, you can go to the Member Services Desk located in the Rotunda at any time during your visit that day.

Are there any Memberships that are similar to the Annual Pass Family options offered previously?

With our new Membership program, you decide the number of passes so it can be tailored to any family size. When you buy 4 or more Memberships you will receive an additional $5 off per pass!

Do I receive any discounts at other attractions?

Yes, you can receive a 50% discount at all Herschend Family Entertainment Properties:

  • Dollywood (Pigeon Forge, TN)
  • Silver Dollar City (Branson, MO)
  • Stone Mountain Park (Atlanta, GA)
  • Wild Adventures (Valdosta, GA)
  • Newport Aquarium (Newport, KY) 
Just show your pass at the ticket window of these attractions to receive 50% off a 1-day admission (limit 1 ticket per Newport Aquarium Annual Pass). 

Have a question? Connect with our Customer Service Specialists in real time, from the comfort of your own home! 

Our Customer Service Specialists can offer assistance from ticketing questions, to assistance in booking your group visit, to purchasing a Membership or in booking Adventure Aquarium as a venue. Chat with us today!

Start chatting by clicking the clownfish icon.