Accessibility

At Adventure Aquarium, we are continuously working to improve the experience for each and every guest who enters our doors. The accessibility and comfort of every guest is a top priority and, because of this, we have created an overview of the many services and access options available at Adventure Aquarium.

Planning Ahead

Parking Authority of the City Of Camden (PACC)

Guests can drop off and pick up at the designated accessible area on the Aquarium Loop Drive next to the Box Office.

Members and General Admission guests can pay at the parking payment kiosk next to the Box Office OR as they exit the parking lot. Cash and all major credit cards are accepted for payment.

Platinum Members- Free
Gold Members- $5.00
Silver Members & General Admission Guests- $10.00

Upon entering the Aquarium, Gold and Platinum members will receive a discounted parking voucher. The voucher will provide the above discount when inserted into the parking payment kiosk before payment when exiting the lot.

Our entrance is located along the Delaware River. From the parking lot, follow the signs for ticketing and then the entry signs.

General Information

All restrooms at Adventure Aquarium feature handicap accessible stalls. Restrooms are located in the Main Lobby, Zone B (near Stingray Beach Club) and Zone C (near Frogs: Nature’s Messenger).

Adventure Aquarium does not have family restrooms. If you need a private restroom, please ask an Adventure Aquarium team member who will be able to assist in locating an alternative restroom in one of our non-exhibit areas.

Accessible Amenities

Adventure Aquarium has partnered with KultureCity to improve our ability to assist and accommodate guests with sensory needs. Our objective is to provide an inclusive and seamless experience for all guests for all events including those with sensory needs. We strive to raise awareness of the needs and challenges faced by individuals with sensory processing disorders by supplying our Team Members with continuous training and by offering the resources and accommodations below to our guests.

Sensory Bags

Sensory bags containing special KCVIP badges, fidget tools, noise canceling headphones and other resources are available for checkout (at no cost by leaving an ID) at our Info Desk located on the Lower Level just inside the Main Entrance.

Weighted Lap Pad

A weighted lap pad is also available upon request (at no cost by leaving an ID) at our Info Desk located on the Lower Level just inside the Main Entrance.

Headphone Zones

Keep an eye out for signage around the venue that indicate “Headphone Zones,” or louder areas of the aquarium to remind guests to utilize their noise-cancelling headphones in those areas if needed.

Designated Quiet Area

Adventure Aquarium’s multi-use Nursing and Family Room can be used as a private quiet space for guests experiencing sensory overload. If you require a bigger space for some quiet, alert a member of our staff and they can take you to one of our private, behind-the-scenes areas.

Social Story and KultureCity All-Inclusive App

Download the KultureCity All-Inclusive App to get your social story to help you further with your visit to Adventure Aquarium.

 

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Adventure Aquarium is fully accessible for our guests in wheelchairs/electric convenience vehicles and for those who find steps are a challenge. Manual wheelchairs are available for rental at the Information Desk in the Main Lobby daily. A manual wheelchair can be rented for $6, with a fully-refundable $10 deposit required. 

Manual wheelchairs are available daily on a first-come, first-served basis. Segways are not permitted inside Adventure Aquarium.

Because the Shark Bridge attraction is an able-bodied experience, we offer guests the opportunity to come up close to the largest collection of sharks on the East Coast with a fully accessible, behind the scenes Shark Shack tour. During your visit, please ask an Adventure Aquarium team member at Shark Bridge for assistance.

Accessibility Policies

Visitors with severe disabilities may be accompanied by paid Personal Care Attendants (PCA) at no additional cost during their visit to Adventure Aquarium. This applies to all ticketed events that the visitor is attending. This also applies to individual, Membership, complimentary and group sales tickets.

Visitors with severe disabilities who wish to purchase advance tickets should contact 844-474-FISH (3474) to request complimentary companion tickets for a paid PCA. These tickets must be picked up in person by the visitor and the paid PCA at the Box Office.

This policy also applies to group visitors. For groups visiting with members having severe disabilities, we offer free admission for Personal Care Attendants (PCA). Groups can book in advance by calling 800-616-JAWS (5297).

Service animals are defined as dogs or miniature horses that are individually trained to do work or perform tasks for people with disabilities.

Service animals must be harnessed, leashed or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal or other effective controls. For the health and safety of your animal and ours, service animals are restricted from the following areas:

  • Shark Bridge
  • Behind the scenes tours

Adventure Aquarium does not offer a relief area for service animals. To leave the building and return, please have your hand stamped at the Information Desk.

For the health and safety of your animal and ours, emotional support, comfort and/or therapy animals and pets are not permitted inside Adventure Aquarium.

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